Credentials Specialist

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Classification
Exempt

Reports To
Associate Network Leader, Secretary-Treasurer, or his or her designee

Assignment
Support Team

Position Summary
The Credentials Specialist serves all applicants desiring to obtain ministerial credentials from initial contact through ordination. In addition, this role currently serves as an administrative assistant to the Director of Pastoral Care and Credentialing. This role requires strong administrative skills coupled with the ability to support the needs of ministers with care and customer service skills. It also requires self-motivation, strong emotional intelligence, and the ability to work collaboratively with a team, including cross-training in other team tasks and responsibilities as needed.

Essential Functions

  • Responsible for managing the entire credentialing process, which includes processing new applicants, applicants with a prior divorce, those upgrading their credentials, annual credential renewals, and credential transfers (both incoming and outgoing.)

  • Rise to a level of skill to be able to exercise discretion and independent judgment regarding complex credential guidelines, applying to each applicant’s unique situation.
  • Schedule and facilitate credential exams for credentialing applicants twice a year.

  • Facilitate interviews of credential applicants in cooperation with Regional Leaders.

  • Be knowledgeable of the education requirements for each credential level and coach potential applicants about which educational choice is best for them. Create and maintain systems to track the credential process, including data entry into the Network’s database and any other website or system used in the credential process.

  • Maintain electronic and physical records management systems, including filing and retrieving corporate documents, records and reports.

  • Maintain and manage the credential pages on the NWMN website, social media channels, and other media channels as assigned.

  • Work with the Network’s Graphics Specialist and Media Producer to create promotional materials, including a credential brochure, banner, and videos.

  • PRecruit credential applicants through the Credential Information Center at NWMN events such as Network Conference, Youth Summit, FUSION, Worship One Day, Elevate, and Women’s Conference.

  • Present credential information at Northwest University, Chi Alpha, and College of Ministry groups upon request.

  • Send out monthly birthday emails and postcards to ministers and their families.

  • Coordinate the New Ministers Orientation and Ordination Service at Network Conference and work with the Network team to execute event details to deliver exceptional customer service to our ministers and guests.

  • Maintain confidence of ministers by not disclosing or divulging either directly or indirectly confidential information to others unless first authorized to do so in writing by the Director of Operations.

  • Demonstrate a positive and professional attitude with and work collaboratively with coworkers, ministers, and other church personnel, whether contact is by mail, telephone, or in person. Foster good working relationships by communicating clearly, showing respect for others, and proactively navigating points of tension.

  • Maintain a neat and professional work area to include desk, file cabinets, and general office area.

  • Maintain offsite storage space as needed for event equipment, supplies, and resources.

  • Support Team members are assigned to assist with office processes, which may include reception coverage, kitchen duty, and other tasks.

  • Other duties and responsibilities as assigned

Competencies

  • Provide friendly and welcoming customer service to ministers and applicants.

  • Strong writing, grammar, communication, editing, and attention to detail skills.

  • Maintain strict confidence with sensitive information and documents.

  • Time Management with the ability to manage multiple project schedules.

  • Ability to work both independently and cooperatively within a team environment.

  • Event Coordination proficiency, including promotion, venue selection, vendor management, adherence to the event budget, a proactive approach to handling any challenges, the ability to quickly troubleshoot any problems that should arise on the event day, and evaluating the success of the event.

  • Proficient in a Microsoft Windows and Microsoft Office environment including use of Microsoft Word, Outlook, and Excel.

Required Education and Experience

  • High School or GED completion

  • Five years of administrative experience

Preferred Education and Experience

  • Credentialed Assemblies of God minister, or those who are in the process of obtaining ministerial credentials

  • Bachelor’s degree or equivalent experience

  • Administrative experience in a church setting

  • Project Management certification

  • Completion of a Time Management course

Professional Certifications

  • None

Other Qualifications and Expectations
As a religious organization, the Northwest Ministry Network employs people who have a personal relationship with and commitment to Jesus Christ as evidenced in personal living and in relationships. Anyone seeking employment with the Network must align with the Network’s core values and mission statement as described on the Network website, share a commitment to and practice a Biblically consistent lifestyle, faithful attendance in a local church, and ministry involvement.

Supervisory Responsibilities
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
This is largely a sedentary role; however, some light movement around the office is expected. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. This role has event responsibilities, which would involve the ability to bend or stand as necessary, lift 30 lbs., and move tables and chairs.

Travel
Travel typically includes day trips to the Network Conference Site Visit and presenting credentialing information to groups upon request. Multi-day trips include a two-day conference in the Winter (Elevate Conference), three-day conference in the Spring (Youth Summit), a two-day conference in the Spring (Women’s Conference), a four-day conference in the Spring (Network Conference), a one-day conference in the Fall (Worship One Day), a two-day conference in the Fall (Fusion) and a four-day conference in the Fall (General Secretary’s Orientation).

*all events subject to change

Expected Hours and Location of Work
This is a full time position that is Monday through Friday, 8 hours per day, including a half an hour unpaid lunch. The Network offers specific schedule options.

The Northwest Ministry Network is in the process of developing a hybrid work model. This model is subject to change and may not apply to all job descriptions/roles. Currently, the intention of the Network is to implement this model in September 2021. Employees will be expected to work from the Network office three (3) days a week (Tuesday, Wednesday, and Thursday). Employees may work two (2) days a week (Monday and Friday) from wherever they work best (office or remote location) unless their job responsibilities, director’s expectations, unexpected circumstances, or seasonal demands require them to be in the office on these days.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.